RETURNS REFUNDS

17. RIGHT OF WITHDRAWAL

You shall be entitled to withdraw from the Contract within a period of 14 days without giving any reasons.

The withdrawal period referred to in this Article shall end after 14 days from the day on which you or a third party other than the carrier and designated by you acquires physical possession of the goods or, in the case of multiple items ordered in one order and delivered separately, shall end after 14 days from the day on which you or a third party other than the carrier and designated by you acquires physical possession of the last item.

In order to exercise your right of withdrawal, you must inform us by sending an e-mail to bologna@kangra.it or by calling us on +39(0)522301847 giving notice of your decision to withdraw from the Contract by means of an express declaration.

In order to comply with the withdrawal period, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

You are kindly requested to return the goods without undue delay and, in any event, within 14 days from the day you informed us of your withdrawal from the Contract. The deadline is met if you return the goods before the expiry of the 14-day period.

You should contact us at the following number +39(0)522301847 or send an e-mail to bologna@kangra.it so that we can arrange collection from your address.

You must return the article, in the same condition, in the wrapping and package in which you received it, which are considered an integral part of the article, following the instructions below.

In particular, it is necessary that:

– the article has not been used or has been damaged during the test;

– the article has not been soiled or washed;

– the item retains all its original pendants, labels and finish;

– the article has not been modified in any way.

After assessing the condition of the item, we will inform you whether you will be entitled to a refund of the amount paid. You will be entitled to a refund if the right of withdrawal is exercised within the time limit and all products delivered are returned in the same condition as stated above. The refund will be made as soon as possible and in any event within 14 days from the date you made us aware of your intention to withdraw from the Contract. Notwithstanding the foregoing, the refund may be suspended until we receive the goods back or until you prove that you have returned the goods, whichever is earlier. The refund will always be made through the method of payment used to make the purchase.

We make it explicit that handling fees of (10€) will be deducted from the refund, except in the case of an exchange of goods or size change.

18. RETURN OF DEFECTIVE OR NON-CONFORMING PRODUCTS

In the event that you believe that upon delivery the product is defective or does not conform to the order or is different from the product you ordered, you must immediately contact us by calling +39(0)522301847 or by sending an e-mail bologna@kangra.it, indicating the product data.

We will inform you of the procedure to follow.

You must return the product to the address indicated in the electronic document that you will receive together with the Shipment Confirmation.

We will carefully examine the returned product and inform you by e-mail, within a reasonable period of time, whether we will proceed with the refund or replacement of the product (as the case may be). The refund and/or

replacement of the item will be made as soon as possible and in any case within 14 days from the date we send you an e-mail from us confirming that we will proceed with the refund or replacement of the unsuitable item.

The amount paid for products that are returned due to defects or lack of conformity, if any, will be refunded in full.

The refund will be made via the payment method used to make the purchase.

19. SIZE CHANGE

Once you have received the item, if you wish to change the size, you may do so at no additional cost, provided that you return the item originally ordered in the same condition in which it was delivered and with its tag and packaging, undamaged and within the time limits set out in these Terms and Conditions.

You may take advantage of the size exchange option, which you must indicate to us, provided that i) it is the same product, ii) the price of the product on the site is equal to or higher than the price you initially paid (only in this case will you not be charged any new costs for the selected product). Only if both conditions are met will you be able to take advantage of the size exchange option at no additional cost.

You can request a size change by sending an e-mail to bologna@kangra.it or by contacting us by telephone on +39(0)522301847.

After requesting the size change and choosing the return method, you will have to return the original item via the courier we will send to your home. You must return the item without undue delay and in any case within 14 days of sending the request via the website. No additional costs will be charged to you.

You must return the item in the wrapping and package in which you received it, following the instructions set out in Article 17 above for returning products in the event of withdrawal.

We will send you, where available, the new size of the article within 5-6 working days from the date of the request for exchange, and in any case within a maximum period of 30 days from the date of the request. The purchase of the new article shall be governed by these Conditions, including the right of withdrawal.

Please note that if after 14 days from the size change request you have not returned or delivered – to the courier arranged by us – the original item, we shall be entitled to charge you for the new product in accordance with these Conditions.

20. LIABILITY AND EXEMPTION FROM LIABILITY

We undertake to deliver products that are in conformity with the Contract:

(i) comply with the description provided by us and possess the qualities presented on this website,

(ii) are suitable for the use for which the products are normally intended,

(iii) exhibit qualities and characteristics that are normal in products of the same type and can reasonably be expected.

However, all products that appear and are sold on the website are provided ‘as is’ and, to the extent permitted by law, we exclude all warranties, except those that cannot be legitimately excluded against consumers and users.

In any event, our liability in respect of products purchased on our website shall be limited exclusively to the purchase price of the product in question, except where our liability cannot be excluded or limited by law.

27. APPLICABLE LAW AND JURISDICTION

These Conditions, the use of our website and the contracts for the purchase of articles through the transmission of orders using this website and governed by these Conditions are governed by Italian law, unless otherwise provided by mandatory law.

Any dispute arising out of or in connection with the use of the website or such contracts shall be settled by the courts of the place of residence or domicile indicated by the user.